Refund and Returns Policy

Effective Date: May 2, 2025

At SpandaGreen.com, we take great pride in the quality of our herbal and wellness products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

Eligibility for Returns

  • Products must be returned within 30 days from the date of delivery.
  • Items must be unused, unopened, and in their original packaging.
  • Items that are damaged due to misuse or negligence are not eligible for return or refund.
  • Proof of purchase or order confirmation is mandatory for processing any return or refund.

Return Process

  1. Contact our support team via email or phone to initiate the return.
  2. Clearly mention your order number, reason for return, and any supporting images if applicable.
  3. Our team will verify your request and provide return instructions.

Refunds

  • Once your returned item is received and inspected, you will receive an email confirming the status of your refund.
  • If approved, your refund will be processed to your original method of payment within 7–10 business days.
  • If the return is due to a product defect or wrong item received, we will refund the full amount including shipping charges.
  • If the return is due to a change of mind or ordering error, shipping charges will not be refunded.

Exchange Policy

  • We only replace products if they are defective, damaged, or sent incorrectly.
  • If you need to exchange a product, please contact us within 7 days of receiving the order.

Non-Returnable Items

  • Opened or used products.
  • Perishable goods or items that are sensitive in nature.
  • Gift cards or promotional items.

Shipping Charges for Returns

  • Customers are responsible for return shipping costs unless the product is faulty or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for items lost during return transit.

Contact Us

If you have questions about our Refund and Return Policy or need help with a return:

Spanda Green Herbals Private Limited
Corporate Office: 240/1, Rohini Flats, Annanagar West, Chennai – 600101
Phone: +91 91761 35666
Email: spandagreen@gmail.com